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It may also be possible to escape the black screen by using alt-tab to restore ExamLock as the in-focus application. Restarting will place students back in the exam with all their previous work saved. This sometimes resolves itself after a few seconds but in some cases ExamLock must be restarted (SEM usually continues to function.)ĮClass have not been able to replicate this and completely diagnose the issue. Some students using Windows machines (often with touch screens) have reported that their screen goes black when using these 2 tools at the same time. Students encounter black screens when using ExamLock in combination with SEM Repairs have been planned to allow SEM and ExamLock to function together when using Edge. Students using Edge must switch to Chrome to allow SEM and ExamLock to function in combination. The option to 'Allow SEM' in ExamLock ONLY functions with Google chrome. MS Edge is compatible with SEM but if combined with an ExamLock, their monitoring session will close. When pairing SEM with ExamLock, students using MS Edge have their monitoring crash After the session is created, the IP ranges can be entered back into the quiz activity. Remove the IP address range from the quiz settings. There is no negative exam impact otherwise to have this field populated. The incompatibility errors displayed may not be true.

The ExamLock quiz compatibility check will be disrupted if an IP address range is entered into the Quiz settings.

A fix is expected to release some time in early 2023.Īdding an IP address range into Quiz settings disrupts incompatibility flags in the ExamLock Manager. Instructors should plan around this bug by using other ways to display subscript. Superscript and subscript both render as superscriptĮClass quizzes responses that contain superscript and subscript will all render as superscript when viewed under ExamLock.Ĭurrently, there are no known workarounds. This article lists the current known issues and technical problems in ExamLock that are already under investigation or have been added to our product backlog for repairs. Last modified on 09 December 2022 04:08 PM